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FAQ's

  • How to place an order?

    Contact us and make your request, after that we will formulate a budget and its mockup.
    In case of confirmation of this budget you should take into account:

    1). Quantities by size and color of each of the articles to order, as well as inform the numbering that you want to see costumized.

    2). Info for billing purposes such as, full name or company name, full address, tax number, and contact.

  • What file extension or format to send material for customization?

    In relation to the logos, badges and or advertising to be costumized, we request sending them with good definition, preferably in vector format.

    File extensions we accept: .eps | .ai | .cdr | .pdf | .psd | .svg | .jpeg | .tif | .png

    Whenever the logos (badges) or advertising to be costumized do not have good definition, and it is necessary to create the vector file, add in the budget 25.00€ for each vector.

  • What are the methods of payment?
    We accept payment in a number of ways.
    Among them: cash, transfer and checks (after agreement with the company).

    The methode of payment will be 50% in the award and the remaining 50% when material ready for shipment.

  • How my order is delivered?
    The order can be picked up at our facilities or delivered to the address you indicate us.
    To send the order, we work with the carrier Urbanos who does the delivery by hand at the indicated address. The value of the transport depends on the weight but is based on 10€ plus VAT (12.30€) up to 20kg for the Continent (Islands to be confirmed).

  • What are the delivery times?

    The delivery time for orders may vary depending on the intended material, brands and or stock availability.

    For more information on delivery times, please contact geral@zimex.pt.

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We are open six days a week, from 9:00 AM to 12:30 PM - 2:00 PM to 7:00 PM

Saturdays from 09:00 AM to 13:00 PM (SUBJECT TO CONFIRMATION)